About job:

About Us:

Here at Fox in a Box Stockholm we provide exciting escape room experiences, together with casual dining. Above our escape rooms, you will find a cozy restaurant/bar, Hop & Vine, where visitors can enjoy food, drinks, and board games!

Our unique concept offers guests the immersive and unique experience of escape rooms, together with dining out.

We are looking for a fun new colleague to join our team, who can easily transition between serving customers in our restaurant/bar, to guiding them perfectly through our escape room challenges.

Contract Type:

Behovsanställning: the hours for this position are determined on an as-needed basis.

This is best suited as a fun and flexible extra job to compliment your main work or education.

Responsibilities:

Bar/Restaurant Side:

• Prepare and serve high-quality alcoholic and non-alcoholic beverages in accordance with company standards,
• Using a POS to accurately process orders and payments,
• Engage with customers, providing recommendations, detailed information about our menu and informing them about current promotions,
• Maintaining a clean and organized bar/kitchen area,
• Monitor and replenish stock levels as necessary to ensure uninterrupted service.

• Complete basic food preparations to a uniform standard as well as serving food and snacks to customers,
• Clear tables, wipe surfaces, and operate the dishwasher to uphold cleanliness standards.

Escape Room Side:

• Greet customers in a friendly and upbeat manner,
• Carry out the pre-game briefing/story telling, as well as game debriefing after their escape room! Fully supervise/guide the game from beginning to end, either remotely using CCTV or through a hint system,
• Resetting the game room to the specifications of the game reset list, and double checking that it is ready for the next game,
• Cover reception and deal with any face-to-face or telephone bookings, taking payments for games if needed or enquiries between games,
• Keeping your workspace and customer areas clean and tidy,
• Assist in the daily opening-up and closing-down of the site.

Requirements/Merits:

• Excellent customer service skills,
• Strong multitasking abilities to alter between responsibilities in the restaurant/bar and escape room environment,
• Attention to detail for accurately following scripts and checklists,
• Ability to adapt to changing situations and remain composed under pressure,
• Experience in the hospitality or entertainment industries is preferred,
• Must be available to work flexible hours, including evenings and weekends/red days,
• English is a must, Swedish language is a good bonus.

Benefits:

• Flexible scheduling
• Opportunities for advancement and professional development
• Fun and dynamic work environment in international company
• Discounts on food, beverages, and escape room experiences

If you're enthusiastic about providing exceptional customer service and thrive in a fast-paced, interactive setting, we'd love to hear from you.

Please submit your resume and a brief cover letter in English, outlining your relevant experience and why you're interested in joining our team!