About job:

We’re looking for a Product Director for our Home Appliance team, responsible for defining the vision for an Appliance-first, omni-channel messaging and content platform that will improve how we connect with our customers on their day to day, allowing us to increase personalization, segmentation and reach for activation and information messaging we send to our customers, in multiple products and channels.

This role is key for Commercial Digital and will enable us to solve requirements from stakeholders across the organization, prioritize and coordinate efforts and initiatives for the Communications Platform and ensure to create and implement a strategy to increase engagement in multiple channels, generate more leads, activate and convert customers.

What you’ll do

• Define and communicate the vision for the communications platform shared capabilities, ensuring they seamlessly integrate and elevate the user experience
• Coordinate between multiple stakeholders to balance the needs of the the team operations cover the needs of our internal customers
• Serve as the bridge between product teams and business stakeholders, ensuring alignment in objectives and clarity in communication
• Oversee the creation and enhancement of platform components, including API’s and user facing components
• Prioritize internal and external user needs and feedback, ensuring the platform's base components are intuitive, responsive, and delightful in close collaboration
• Define key results for the team and success metrics for the platform, guaranteeing the growth of each effort and investment
• Engage and maintain relationships with external providers for the communication solutions, getting the best of the specialized tools and partnerships
• Craft and maintain a product roadmap for the foundational features, aligning with broader organizational goals and user needs
• Monitor the effectiveness and efficiency of the base products, ensuring continuous improvement based on data and feedback

You and your skills

• Experience in product management, ideally with platform product experience
• Good experience handling external vendor platforms and leveraging their contribution to the product stack
• Good understanding of technical platform concepts, such as API design, identity and access systems, permissions management, security, and compliance
• Great understanding of user experience design and it’s impact on product growth
• Effective communication and collaboration skills and experience in managing and prioritising various stakeholders and their needs
• Ability to grow and inspire a team towards a shared vision
• Business mindset with a focus on data-driven decision-making