About job:

Work as a Danish Customer Support Analyst Danish - Sofia, Bulgaria - with relocation package.

Sofia is one of the oldest capitals in Europe, has streets adorned with architectural marvels and artifacts dating back over 7,000 years.

. Today, Sofia is a thriving metropolis where tradition harmonizes with contemporary life. Dive into the vibrant job market with a favorable balance between wages and living costs.

As a Customer Support Analyst in a Fintech Account, you'll be at the forefront of delivering exceptional service to our valued clients within the financial technology sector.

Tasks:

• Assist customers in resolving queries related to money transfers promptly and effectively.
• Communicate with customers professionally and courteously, ensuring a positive customer experience.

• Identify and troubleshoot any technical or operational issues encountered during money transfer transactions.
• Collaborate with other team members to ensure consistent and reliable customer support across all channels.

• Maintain accurate records of customer interactions and transactions for reference and analysis.
• Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.

• Continuously seek opportunities to improve customer satisfaction and service quality.