About job:

IPCO AB are now looking for an Application Process Specialist, to manage our strategic business system platforms. You are an essential part of IPCO Group IT and the team Business Support & Applications, with the assignment to continuously develop and ensure efficient solutions and processes.

This means to provide secure, robust and modern applications, always supporting future business requirements. Your daily work will be conducted in tight cooperation with business stakeholders, key-users and selected suppliers.

This is an exciting opportunity for someone who wants to be a part of our transformation journey, in a truly global setting!Your MissionIn the role of Application Process Specialist, you will act as an advisor and mainly make sure that our strategic CRM platform, Microsoft D365, is configured to meet future business requirements.

Strong cooperation with business stakeholders, external partners and global key-users is the key for success. You have high interest and focus on efficiency and quality, with a mindset that always prioritize an optimized administrative model.

You cooperate closely to business, to identify business requirements and implement adjustments that enables process optimization and automation. You have focus on master data quality. You support the organization with training and ensure that all relevant documentation is updated.

Your Responsibilities- Run global forums for continuous dialogue with the business stakeholders.You will collect business requirements, prioritize, and execute together with the team and partners.

- Participate in projects, including information gathering, analysis, design, implementation, testing and go-live processes.- Act as advisor towards business stakeholders regarding best practices and making business processes and way of working more efficient.

- Perform testing of software configuration and solutions to ensure that system and process flows meets business requirements.- Independently run meetings, workshops, trainings, presentations and create appropriate documentation.

- Support and provide-training to appointed key-users.- You troubleshoot end-user issues in cooperation with selected suppliers.- You ensure available and relevant documentation, users-guides etc.

- You have focus on master data.-Your Profile- A true team player who strives for continuous improvement, development of yourself and the team.- Good communication- /change management skills, you can easily interact with you colleagues and stakeholders.

- Basic leadership skills and be responsible to drive projects and coordinate activities.- Innovative and solution-oriented thinker, with a structured and analytical ability.- Service minded, positive and open mindset.

Requirements- Fluent in English.- Degree in Computer Science or equivalent knowledge.- Good knowledge of Microsoft D365 or comparable CRM systems.- 2-5 years of experience in similar work as Application Process Specialist or a comparable role.

Meritorious- Experience from work in similar position with CRM platform solutions such as D365 or comparable.- Working within a global manufacturing industry/organization or as an external consultant with expert skills within CRM-solutions.

- Valuable if you have good knowledge of business processes within D365 Sales and Customer insights (Marketing & Customer voice).- Business process modelling, to capture business requirements, facilitate workshops to provide guidance, recommendation for appropriate implementation.

- Experience as a Project manager and/or Change manager.- Experience from global organizations is an advantage as we work in an international environment.